Effective Date: 05-02-2026
At SHOP ESSENCES LLC, customer satisfaction is important to us. This Return & Refund Policy outlines how returns, refunds, and exchanges are handled for purchases made through https://shopessences.store.
1. Returns & Refund Requests
Customers may request a return or refund for eligible products by following the procedures outlined below. All requests must be submitted within the stated return period.
2. Eligibility for Returns
To qualify for a return or refund:
The item must be unused and in its original condition
The item must be returned in its original packaging
The return request must be submitted within 21 days of delivery
Proof of purchase (order number or invoice) is required
We reserve the right to deny returns that do not meet these requirements.
3. Non-Refundable Items
The following items are not eligible for return or refund:
Products damaged due to misuse, neglect, or improper handling
Items returned after the 21-day return window
Custom-made or personalized items once production has begun, as these products are made specifically for the customer and cannot be resold
4. Refund Review Process
Once your returned item is received, it will be inspected.
We will notify you via email regarding approval or rejection of your refund request.
Approved refunds are processed promptly.
5. Refund Method
Refunds will be issued to the original payment method used at checkout.
Depending on your financial institution or payment provider, refunds may take 5–7 business days to appear in your account.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately.
We will provide instructions for return, replacement, or refund at no additional cost to you.
7. Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, cancellation is no longer possible, and the standard return process will apply.
8. Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees (if applicable) are non-refundable.
We recommend using a trackable shipping service for returns.
9. Return Address
Please contact our support team before sending any return to receive proper authorization and instructions.
Return Address:
SHOP ESSENCES LLC
215 N MAIN ST
ROSWELL, NM 88201
United States
10. Customer Support
For assistance with returns or refunds, please contact:
SHOP ESSENCES LLC
Website: https://shopessences.store
Email: support@shopessences.store
Phone: +1 (214) 420-8100
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
11. Updates to This Policy
We may update this Return & Refund Policy from time to time.
Any changes will be posted on this page with a revised effective date.